1. Send us an email at email@example.com within 10 days of receiving your order and let us know your reason for return. We will issue you a RA# (return authorization number), which should be included in your return package. (When visiting the store, you do not need an RA#.)
2. Once you receive your RA#, you have 10 days to return your item(s) to us. Be sure to use a traceable shipping method with proof of delivery. Buyer is responsible for return shipping and original shipping fees are nonrefundable.
3. For items returned within our 10-day return window, we will issue you a full refund to you.
4. Items returned past the 10-day window will be issued 50% of the original purchase price. Original shipping fees will be deducted from the total cost.
5. Items must be mailed back in saleable condition - we inspect all items upon receipt to make sure they meet resale standards.
6. Once your return has been processed, we will email you a return confirmation and credit code to use on future purchases.
Items that are not in saleable condition are final sale and will not be refunded. Used, damaged, stained or worn items may not be returned. NO EXCEPTIONS.
Bodysuits, bathing suits and white garments are all final sale.
ALL DISCOUNTED ITEMS ARE FINAL SALE
Please be sure to verify the correct variations (size/color) of these items before confirming your purchase.
ITEMS NOT RECEIVED
We are not responsible for refunding lost packages if they have been marked delivered by the carrier. We provide tracking for every purchase, no matter how small, so you can keep an eye on it every step of the way.
DAMAGED AND DEFECTIVE ITEMSIf you received a damaged or defective item, let us know within (5) days of its delivery date and we will work out a refund with you. Any damaged or defective items reported after our 5-day window will not be accepted.
To return damaged or defective items, email us with photos that clearly show the damage. Once your return is approved, you will be sent a pre-paid trackable return label to use. You will be issued store credit once your return has been delivered back to us.
For any other questions or concerns, please email us at firstname.lastname@example.org